Frequently Asked Questions
What is unique about i Tour Vietnam? +
At i Tour Vietnam, we pride ourselves in providing top quality Vietnam tours with the passion of bringing authentic local cultures to travelers. Led by a team of international certified tour guides, we aim to bring you fun, safe, and informative adventures by motorbikes and private cars in and around Ho Chi Minh City.
i Tour Vietnam is fully licensed to operate by the Vietnamese government.
Our private day tours in Vietnam offer a number of adventures ranging from a Vietnamese street food tour to the Cu Chi Tunnels, Mekong Delta, and a Ho Chi Minh City motorcycle tour.
Additionally, we give back to charity on every tour booked! For more info, please visit our projects at http://www.itourvn.com/gallery/community
What are your hours of operation? +
8 AM - 10 PM daily, website booking and contact forms are active 24 hours a day.
Motorbikes seem pretty dangerous, will it be safe for me? +
Traveling around Vietnam by motorbikes is safe and not as intimidating as it may seem. The speed that we travel is generally around 20-40 KM (12-24 MPH) to ensure safety and so that you can actually enjoy the sights. All of our experienced tour guides have a valid license and a clean driving record.
In addition, all of our tours include insurance coverage for added safety measure.
For more information on motorbike riding tips in Vietnam, check our blog on 5 Motorbike Riding Tips for First-time Passengers.
Are all of your drivers female? +
i Tour Vietnam provides equal employment opportunities without regard to gender, age, or religion. Some may argue that females/males are better drivers, but to us it is the individual's characteristics that matter; it is this uniqueness that makes our team special.
Can I drive the motorbike? +
What should I bring on the tours? +
A backpack, camera, and sunglasses, or anything else you might want to bring to make your traveling experience more comforting. We highly advise guests not to bring valuables or loose jewelries that could be easily lost or stolen. Comfortable clothing and footwear are recommended to give you the most enjoyable experience on the back of our motorbikes. For women, we advise you not to wear skirts or dresses. Check out our blog on Motorbike Riding Tips.
Do I have to bring my own helmet? +
We provide standard safety-tested, half-face helmets for our passengers. Guests may also choose to use full-face helmets if they wish - simply let us know at your booking.
How far ahead of time do I need to book a tour? +
Our tours run daily and our limited tour spaces run out quick.
We highly advise booking early to avoid disappointment. If you book at least 48 hours ahead of time, we can better accommodate your schedule and requests (i.e. pickup arrangments, food allergies, etc.). We also understand that your visiting time in Ho Chi Minh could be limited so for last minute bookings, please call us at 0986188801 (local) or +84-986188801 (international) for availability.
What is your cancellation policy? +
If you have a secure booking and wish to cancel the tour, a 20% fee will be charged. No refund will be given if canceled within 24 hours of the tour date.
What payment method do you accept? +
We accept online booking and payments made through PayPal, major Credit Cards (Visa, Mastercard, American Express, Discover), and major Debit Cards.
Do you accept cash as a payment option? +
What happens should it rain on the day of my tour? +
In Ho Chi Minh City, our rainy season is from April - Oct with daily short showers.
Should we expect heavy rain, we will contact you beforehand to discuss your options if the tour has not begun. You may choose to delay the tour for 30 minutes or an hour, or reschedule for another time/date and this is subject to availability.
If during the tour and there is a slight rain, we will continue on the tour and provide you raincoats - it is all part of the "local" experience. If during the tour and there is heavy rain, we will give you the option to wait out the rain or return back to your hotel and give a refund for the remaining un-toured hours.
We will always cancel our tours if we deem the weather to be unsafe to drive for our guests and tour guides. In this case, a full refund is granted.
I sent you an inquiry, why did I not receive a reply? +
We commit to reply to all inquiries within a 24 hour time frame. If you have not received a response back from us, please be sure to check your spam folder.
Is it safe for my child to ride the motorbike? +
Safety is important to us.
We take extreme caution when driving our guests, especially the younger ones. However, we do not suggest any guest to bring a child under the age of 3 because he or she will not be able to fit the size of our standard safety-tested helmets. For children under the ages of 8, it is recommended that the child rides together with a parent, in between the adult and the driver.
Children under the ages of 8 get a 50% discount off tour prices if he or she rides with a parent. Children 8 and above may choose to have their own bike and driver for comfort.
I have food allergies. How will I be accommodated? +
Please specify your allergies when you book our tours. If there is something specific you would like to eat/try, we will try our best to accomodate you. We also cater to vegan and vegetarian dieters in addition to our hearty, meat-dieters.
What should I pack for the Coastal Adventure? +
Below is a generic packing list for your consideration – but again, it’s always best to check the itinerary-specific information available for every trip.
A durable and reasonably sized backpack that you can expand or tighten to save space when needed. We do not recommend bringing luggages as they will be hard to be tied down and driven on our motorcycles.
Comfortable, casual wear for sightseeing in limited colors that can be mixed and matched
A slightly dressy outfit for a special evening (for men, a blazer or sport coat, chinos and polo shirt, for example; for women, a skirt and a casually dressy top or a simple dress)
A light to medium sweater and a light jacket or windbreaker for layering
In humid climates, bring loose-fitting clothes made of natural fibers. In cooler climates such as the Da Lat highlands, bring layers that you can add or subtract as the day warms up or the nights cool down
Comfortable, broken-in, supportive walking shoes or sandals
Casually dressy shoes for evening Athletic shoes for workouts (optional)
Glasses and/or contact lenses, sunglasses, hat, alarm clock, batteries and chargers for small electronics and phone, GoPro, camera and memory cards.
A supply sufficient for the entire trip and a copy of your prescription(s) in your carry-on bag; extra pair of prescription glasses.
Sun, lip and insect protection, preferred over-the-counter medications for upset stomach, pain reliever or allergies, preferred personal hygiene products, contact lens solution and beauty items.
A tote bag that folds into its own zippered pouch – handy for shopping or bringing back souvenirs
Emergency contact phone numbers; addresses for sending postcards.
Cash, ATM card, Photograph of luggage contents in case of loss
Sealable plastic bags for stowing small liquid containers
Travel documents or confirmation numbers, passport, Frequent Flyer cards, medical insurance cards, business cards (to exchange with friends made along the way)
What is i Tour Vietnam's GIVE BACK Program? +
i Tour Vietnam’s GIVE BACK Program holds the belief that community will always be within our hearts. We believe in giving back to the communities we serve, not just with resources but also with responsibility and time.
We do not donate money, but only items to ensure that the donations directly benefit the disadvantaged. For every tour booked, our guests have the ability to decide 1 of 4 resources to donate to a charitable organization and GIVE BACK at our expenses:
1. Donate a t-shirt to orphans
2. Feed a meal to the homeless
3. Donate a new set of school supply to orphans
4. Plant a tree
Not only does i Tour become an adventure, it is also part of a rewarding journey.
To follow our projects or make a donation, visit http://itourvn.com/community